Paychex Flex Review 2024: Features, Pros & Cons (2024)

Paychex Flex is a simple employee payroll platform for small businesses, offered as an alternative to the more complex Paychex platform for larger businesses. It provides just what small businesses need: easy employee payroll.

Beyond that, the platform’s offerings are pretty slim compared with Paychex’s competitors—though Paychex as a whole offers a suite of integrated products you could purchase to meet your needs under one brand.

Paychex is a payroll and HR platform for small, medium and large businesses. Its Paychex Flex offers simplified payroll processing and tax filing for small businesses that don’t need access to its full suite of complex HR tools.

Paychex Flex offers three-tier pricing starting at $39 per month for access to basic payroll processing and tax filing, with an additional monthly charge per employee. You can upgrade to add accounting software integrations and employee training features.

Employees have access to a self-service platform through the Paychex website or the Paychex Flex app, and employers can submit payroll and access reports through either device. You have access to add-on features from the Paychex platform, including time tracking and benefits administration, to customize the platform for your business needs.

Paychex Flex is a good starting point for small businesses that need a quick, simple payroll solution. It offers you the flexibility to add on services such as time tracking as you need them, and you could easily grow into a more robust Paychex enterprise product as your business grows.

If you need a full-service platform that includes benefits administration, you could use a competitor such as Gusto for about the same price without the complexity of customized pricing and add-ons. Gusto includes automated payroll with tax filing as well as benefits management and time tracking all in one place.

Paychex Flex Is Best For:

• New small businesses with simple payroll
• Small businesses with few employees
• Businesses with salaried employees
• Bookkeepers who prefer to work over the phone rather than online

Paychex Flex Is Not Recommended For:

• Businesses that need benefits administration

Paychex Flex is in line with its competitors for startups and small businesses, though its pricing structure is more complicated and pricier than some for the same services.

Uniquely, Paychex offers Voice Assist capability, which allows you to do hands-free payroll reviews, approvals, submissions and updates. This feature improves the platform’s accessibility over some competitors and could help you ensure your business is inclusive for employees with accessibility needs.

Similarly, Paychex also gives you the option to submit payroll over the phone through a payroll specialist. This additional option increases accessibility further and offers a fail-safe to ensure you’re able to file payroll even if you’re unable to access the platform online.

Here’s how Paychex Flex stacks up:

Ease of Use

Paychex Flex is typical of small-business solutions developed by software companies that traditionally serve large enterprises. It’s stripped down and includes a complicated web of add-ons to put together the service you need.

The benefit of this model is customizable plans. The drawback is complex and opaque pricing you can’t figure out without talking to a sales representative.

If you’re a simple small business, such as a restaurant or startup with an on-site workforce, Paychex Flex might be the simple payroll solution you need. It strips back complexities you’d have to sort through with more robust platforms—but its price doesn’t reflect that simplicity as much as it could.

Compliance

Paychex employs compliance experts to ensure reporting and tax filing meet state and local requirements. All Paychex Flex plans include new hire reporting for employees and contractors, and you’ll receive up-to-date printed or electronic federal and state labor law posters to display for your employees.

Onboarding

Depending on your Paychex Flex plan, you’ll have access to electronic onboarding, job posting integration with job platforms and an online employee handbook builder.

Tax Filing

Paychex Flex will automatically calculate, pay and file payroll taxes for each pay period.

Time Tracking

Paychex Flex plans don’t include time tracking, but you can add on the Paychex Flex Time feature so employees can punch in and out through the Paychex Flex Time app or kiosk with or without a cellular or Wi-Fi connection.

Benefits Administration

Paychex Flex plans don’t include benefits administration, but you can pay extra to access these features through the Paychex platform.

Analytics and Reporting

A Paychex Flex Pro plan includes custom analytics and reporting features, but the other plans don’t include reports.

Accessibility

Employees can register for a Paychex Flex account to view pay and tax information through the Paychex Flex mobile app, and employers can review and submit payroll and view reports through the app. If you add on time tracking, you’ll use a separate app for that feature.

Payroll

Paychex Flex runs payroll and pays employees by direct deposit or lets you print checks yourself to distribute to employees. It’ll also handle payroll taxes for you. The platform comes with a self-service employee portal, so employees can check in on their pay stubs and tax forms on their own.

Pay Contractors

You can pay contractors through Paychex Flex via direct deposit or print and mail checks, just as you can for employees. Contractors have access to the self-service portal, so they can see their pay stubs and 1099s online.

Time Tracking

Paychex Flex doesn’t include time tracking on its own, but it offers Paychex Flex Time, an additional service that integrates with Flex and lets employees track time, attendance, mileage and more.

Time integrates with Flex seamlessly, so you are able to automatically pay or reimburse employees based on what they track in the platform. The drawback is that it isn’t included with a Flex subscription, so you pay an additional fee for the feature.

Taxes and Compliance

Paychex Flex will automatically calculate, file and pay payroll taxes for you and employees. Paychex Flex also gives you access to free labor compliance posters online that you can share electronically with remote employees or print to display for on-site workers. And you have the option to purchase workers’ comp insurance through Paychex’s insurance broker, so you can stay compliant with any requirements.

Financial Wellness and Cash Flow Assistance

Paychex Flex offers on-demand access to earned wages and short-term loans to help employees manage their finances between paychecks.

Learning Management System

Employee training and development courses and programs are included with Paychex Flex Select and Pro plans, and all plans include an option for an online employee handbook builder.

Paychex Flex Essentials

As the name implies, the Paychex Flex Essentials plan is a bare-bones payroll processing service that lets you do payroll and tax filing through the platform. It’s designed for businesses with fewer than 20 employees.

Paychex Flex Select

The Paychex Flex Select plan includes payroll and tax filing, as well as access to employee online training courses and programs.

Paychex Flex Pro

Paychex Flex Pro is a full-service option for small businesses. It includes payroll, tax filing, employee training tools, additional HR tools and a personal consultation with a Paychex rep. Wage garnishment capabilities are included with this plan, while they’re an add-on feature for the other two plans.

Paychex offers 24/7 customer service for employers via online chat on the website or through the app, and phone support. Online support is also available for employees whose employers use the platform. FAQs are also available for clients who are logged in to the platform, so you can get the most common questions answered without contacting support.

Paychex Flex plans are relatively bare-bones, but the platform includes a few extras that might appeal to small business owners.

Integrations

Paychex integrates securely with popular accounting software systems, including QuickBooks Online, Sage and Xero, so you can seamlessly sync your payroll data to your books.

Employee Screening and Onboarding

With a Paychex Flex Pro plan, the platform lets employees fill out new-hire documents, direct deposit and tax forms all online through the self-service portal. You can also conduct a limited number of background checks on new hires.

Employee Learning

With a Select or Pro plan, you can give employees access to online skill- and career-development courses through the Paychex platform.

Garnishment Pay Services

If an employee’s wages have been ordered to be garnished for any reason, a Paychex Flex Pro plan facilitates garnishment at no extra cost. Other payroll services offer this feature, but they charge extra for it.

Talent Management

Paychex Flex Select and Pro plans offer the option to add on recruitment tools, applicant tracking, employee performance management and document management.

Paychex Flex vs. Gusto

Gusto is an online payroll and HR administration platform designed with dynamic startups in mind. Along with Flex, it facilitates payroll for both employees and contractors under a single plan, and it offers a more affordable contractor-only plan. Unlike Flex, it facilitates benefits administration, including health, retirement and custom benefits such as wellness programs. The platform also includes automated charitable donations (as an option) and a wallet that helps employees access their money when they need it.

Paychex Flex vs. ADP RUN

ADP is another traditional payroll and HR services platform for organizations of all sizes. Its small-business solution, RUN, serves companies with less than 50 employees. It facilitates payroll for U.S.-based employees, plus automatic tax filing and reporting and optional benefits administration in a self-service platform for your employees, with a pricing structure and add-on fees similar to Paychex’s.

Paychex Flex vs. Rippling

Rippling is a robust payroll and HR platform that combines the smooth user experience of a new tech company with the comprehensive services available on legacy platforms such as Paychex. Along with Paychex Flex, it combines a suite of apps to let you customize the platform to meet your needs, but the integrations are more seamless and easier to navigate than the maze among Paychex apps.

Paychex Flex is a good option for small- or medium-sized businesses that expect to grow in size and complexity. The variety of add-on features available make it easy to customize and upscale the platform as your company grows, but they might be too complex for a small business with basic needs. You might also be able to find a platform that offers all of the services under a single plan without the bloated pricing structure.